Please contact us if you cannot find an answer to your question.
SayTelco is an independent Wi-Fi specialist based in Rutland. We help homes and small businesses fix slow, unreliable or patchy Wi-Fi so they can finally enjoy the broadband they are already paying for. We do not sell broadband contracts – we diagnose what is going wrong with the Wi-Fi inside your property and give you clear, practical options to improve it.
Alternatively, we can also upgrade and design an optimal Wi-Fi solution for your property.
No. Your broadband provider (BT, Sky, Virgin, Plusnet, etc.) delivers the internet connection to your router. Most problems start once the Wi-Fi signal leaves the router and has to get through walls, floors and competing devices.
SayTelco focuses on that part – the Wi-Fi inside your home or business – so you can keep your existing provider but actually get a stable connection in the rooms where you need it.
To see how this works in practice, visit our Wi-Fi at Home or Small Business Wi-Fi page.
Most broadband providers see their job as getting an internet signal to your property, not making sure the Wi-Fi works perfectly in every room.
Their responsibility usually stops at the router or “front door” of your network. Engineers are mainly trained and equipped to deal with external line faults, street cabinets and exchanges – the cables and kit outside your home or business.
The last thing they want is to spend hours inside testing every device, checking signal strength in multiple rooms or redesigning your internal setup.
Once the signal reaches your router, everything that happens over Wi-Fi is affected by:
That is where a Wi-Fi specialist like SayTelco comes in.
We focus on the inside of the property: testing speeds and signal strength room by room, checking how your router and access points are configured, and designing the right wired and wireless setup for your space.
In short: your broadband provider gets the internet to you; SayTelco makes sure your Wi-Fi actually works for you.
Both. We regularly help households dealing with bedrooms with poor signal, and laggy online gaming.
We also support small businesses that rely on reliable Wi-Fi for staff, customers, card machines, CCTV and cloud systems.
Every visit is tailored to the building, the people using it and how critical the Wi-Fi is day-to-day.
If you are a homeowner, start with Wi-Fi at Home. If you run a company, visit Small Business Wi-Fi to see how we can help you.
Absolutely. Many of our customers live in older properties, homes with thick stone or brick walls, extensions, outbuildings or patios where Wi-Fi really struggles.
During the Health Check we measure signal strength, interference and speeds in the key rooms, then suggest the right mix of router position, additional access points or mesh Wi-Fi to get reliable coverage throughout your property.
If this sounds like your home, start with Wi-Fi at Home or go straight to book a Wi-Fi Health Check / Survey.
Yes. Your £60 Wi-Fi Health Check fee covers the visit, tests, written report and follow-up call.
If you are not fully satisfied with the service or do not feel you have clear next steps, just tell us during the follow-up call and we will refund the £60 – no quibble.
You can read more about what is included, and our money-back guarantee, on the Wi-Fi Health Check page.
We know how frustrating it is when Wi-Fi does not work properly. If you are reading this, you have probably been putting up with slow speeds, drop outs or buffering for some time already.
Once you get in touch, we will respond as quickly as possible and offer you the earliest available slot. In most cases, we will do our best to carry out a full Wi-Fi Health Check within 3 days of your booking, so you can get clear answers and a plan to fix things without waiting weeks.
A Wi-Fi Health Check is a one-off visit where we find out why your Wi-Fi is not working properly.
We come to your property, run professional wired and wireless tests, carry out radio surveys in your busiest rooms and review your Wi-Fi security. You then receive a plain-English report with options and costs to fix the issues. The Health Check costs £60 and includes a full money-back guarantee if you are not satisfied.
For full details and to choose a time that suits you, visit our Wi-Fi Health Check page.
We are completely independent and can work with any broadband provider.
We assess your existing router and Wi-Fi equipment first, then only recommend new hardware if it is genuinely needed.
Where upgrades are required, we can specify, supply and install modern Wi-Fi 6/7 solutions, or advise you on what to buy if you prefer to source it yourself.
If you want to understand more about newer Wi-Fi technologies, you can also download our free Wi-Fi technology guides.
No. Your Health Check includes a written report and an optional follow-up call to walk you through the findings.
You are free to make the changes yourself, ask your broadband provider to help, or ask us to carry out some or all of the recommended work on an agreed hourly rate.
There is no obligation to buy extra equipment or ongoing support from SayTelco.
If you have questions after reading your report, please just contact us. We're here to help.